In compliance with the duty of information established by Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that this website is owned by:
We process and ship orders within [insert processing time] business days after purchase confirmation. Shipping times may vary depending on the destination and shipping method chosen at checkout. Delivery typically occurs within [insert shipping timeframe], although delays may arise due to external factors such as customs procedures or transportation issues.
Shipping fees are calculated based on the destination and the total weight of the order. These fees will be displayed during the checkout process. Once the order has been shipped, you will receive a confirmation email with tracking information to monitor your package.
You have the right to return products purchased through our website within [insert return period, e.g., 14 or 30 days] of receiving the order, provided that the items are in their original condition, unused, and with all tags and packaging intact. To initiate a return, please contact us at isabelmrgnz@gmail.com to receive return instructions.
The customer is responsible for return shipping costs unless the product is defective or an error occurred during order processing. We recommend using a traceable shipping method to ensure the safe return of your items.
Upon receipt and inspection of the returned products, we will process your refund within [insert refund processing time], using the original payment method. In the case of defective products or shipping errors, we will also cover the return shipping costs.
Certain items are non-returnable, including but not limited to:
The Controller disclaims any liability for lost, damaged, or delayed packages due to circumstances beyond its control, such as carrier issues or natural disasters. We will assist in tracking and resolving such situations to the best of our ability.
The Controller reserves the right to modify this Shipping and Returns Policy at any time, with changes taking effect immediately upon publication on this website.
If you have any questions or require assistance, please contact us via email at isabelmrgnz@gmail.com.
